Maida Vale Cleaner Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning services by Maida Vale Cleaner to residential and commercial clients within our service area in the United Kingdom. By making a booking or allowing our cleaners to access your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means any individual, company, or organisation that requests or receives cleaning services from Maida Vale Cleaner.

Company means Maida Vale Cleaner, the cleaning service provider.

Services means any cleaning or related services provided by the Company to the Client.

Premises means the property or properties where the Services are to be carried out.

Cleaner means any person engaged by the Company to perform the Services.

2. Scope of Services

The Company provides domestic and commercial cleaning services in its service area, including general cleaning, end of tenancy cleaning, deep cleaning, after builders cleaning, and other related services as agreed with the Client.

The precise scope of the Services, including the type of cleaning, number of rooms, frequency, and any special tasks, will be agreed at the time of booking. Any additional work requested on the day of service is subject to the Cleaner’s availability and may incur additional charges.

3. Booking Process

Bookings may be made through the Company’s website or other approved booking channels. The Client is responsible for providing accurate and complete information, including the address of the Premises, type of property, approximate size, and any relevant access instructions.

All bookings are subject to acceptance by the Company. The Company reserves the right to decline or cancel any booking at its discretion, including circumstances where the Premises or requested tasks fall outside the normal scope of the Services or present health and safety risks.

A booking is considered confirmed once the Company has issued a confirmation, which may include the date and time of the appointment, the Services to be provided, and the applicable fees. The Client must review the confirmation and notify the Company promptly of any errors or changes.

The Client must ensure that the Premises will be accessible at the agreed time. If keys or access codes are provided, the Client warrants that they are authorised to do so and that all such details are correct.

4. Service Area

The Company operates within a defined service area that includes Maida Vale and surrounding locations. Availability of Services may vary depending on the address. The Company reserves the right to decline bookings outside its normal service area or to apply additional travel charges where applicable, as communicated at the time of booking.

5. Client Obligations

The Client agrees to:

Provide a safe working environment for the Cleaner, including adequate lighting, heating, and ventilation.

Ensure that running water and electricity are available at the Premises.

Disclose any known hazards at the Premises, including but not limited to faulty wiring, broken fixtures, hazardous materials, or aggressive pets.

Secure valuables and confidential documents before the Cleaner attends the Premises. The Company does not accept responsibility for cash, jewellery, or items of special value left in plain sight.

Provide suitable cleaning products and equipment where agreed. If the Company supplies cleaning products or equipment, any associated charges will be stated in advance.

6. Pricing and Payments

Service fees are based on the type of cleaning requested, the size and condition of the Premises, and the estimated time required. The Company may provide a quote based on information supplied by the Client. All quotes are estimates only and may be adjusted if the actual condition of the Premises differs significantly from the description provided.

Unless otherwise stated, all prices are in pounds sterling and inclusive of applicable taxes. Any additional surcharges, such as for parking, congestion, or extra tasks, will be communicated to the Client as far as reasonably possible.

Payment is due in accordance with the terms communicated at the time of booking. The Company may require full or partial payment in advance, or payment on the day of service. The accepted methods of payment will be specified by the Company and may include card payment or bank transfer.

If payment is not received by the due date, the Company reserves the right to suspend or cancel future Services and to charge interest on overdue amounts at the statutory rate until payment is made in full.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the required notice. Unless otherwise stated, the minimum notice period is 24 hours before the scheduled start time of the Services.

If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee of up to 100 percent of the service fee for the affected appointment.

Where a Cleaner arrives at the Premises but is unable to gain access, or is turned away, or the Services cannot proceed due to the Client’s failure to meet their obligations, this will be treated as a late cancellation and the relevant fee will apply.

The Company may cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, transport disruption, severe weather, or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment time. The Company is not liable for any indirect loss resulting from such cancellation or rescheduling.

8. Changes to Bookings

Requests for changes to the scope, duration, or timing of the Services must be made as early as possible. The Company will use reasonable efforts to accommodate such requests but cannot guarantee availability.

Where changes result in additional time or tasks being required, the Client agrees to pay the corresponding additional charges, which will be communicated prior to the Services being carried out where reasonably practicable.

9. Satisfaction and Complaints

The Company aims to deliver services to a professional standard. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, preferably within 24 hours of the visit, with details and where relevant supporting evidence.

Where a complaint is found to be justified, the Company may at its discretion offer a re-clean of the affected areas, a partial refund, or a credit towards future Services. Any remedy offered is limited to the value of the specific service appointment in question.

10. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for:

Normal wear and tear or deterioration arising from the provision of the Services.

Pre-existing damage, defects, or staining that cannot be removed or improved by normal cleaning methods.

Damage resulting from the use of cleaning products or equipment supplied by the Client, or from following the Client’s instructions.

Any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, whether arising in contract, tort, or otherwise.

The Client must report any alleged loss or damage as soon as reasonably practicable and in any event within 48 hours of the Services being carried out. The Company reserves the right to inspect the alleged damage before any action or compensation is considered.

The Company’s total aggregate liability for any claim arising out of or in connection with the Services shall not exceed the total fees paid by the Client for the specific appointment to which the claim relates.

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

11. Insurance

The Company maintains appropriate insurance cover in respect of its business activities, including public liability insurance, subject to policy terms and exclusions. Details of the insurance can be made available upon reasonable request by the Client.

12. Waste Handling and Regulations

The Company complies with applicable waste and environmental regulations in the United Kingdom. The Services are primarily limited to the handling of general household and office waste generated during the cleaning process.

The Company does not collect, transport, or dispose of hazardous, clinical, or regulated waste, including but not limited to chemicals, solvents, asbestos, medical sharps, biological materials, or large quantities of construction debris. The Client is responsible for arranging appropriate specialist disposal for such materials.

Where waste or rubbish removal beyond normal household or office refuse is requested, this must be agreed in advance. Additional charges may apply and will be communicated to the Client. The Company reserves the right to decline any request that falls outside the scope of its waste handling capabilities or regulatory obligations.

The Client is responsible for ensuring that any bins or refuse areas at the Premises are suitable for use and that any local rules for waste separation and collection are followed. The Company may place bagged waste in designated bins or storage areas but is not responsible for local authority collection schedules or missed collections.

13. Access, Keys, and Security

If the Client provides keys, fobs, or access codes to the Company, these will be handled with reasonable care. The Company will not label keys with the full address of the Premises. The Client is responsible for notifying the Company immediately if keys or access devices are lost or compromised.

The Company is not liable for any loss arising from unauthorised access that is not directly attributable to proven negligence by the Company or its staff. The Client is advised to maintain appropriate home or business insurance.

14. Health and Safety

The Company is committed to maintaining high standards of health and safety. Cleaners are instructed to refuse any task that may put them at risk, such as working at unsafe heights, lifting excessively heavy items, or handling hazardous substances.

The Client must ensure that pets are controlled during visits and that any hazards are clearly identified. The Company may terminate or suspend the Services if a Cleaner reasonably believes that continuing work would present a risk to health, safety, or wellbeing.

15. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes or industrial disputes, epidemics, transport disruptions, or failures of utilities.

In such circumstances, the Company may suspend the Services for the duration of the event or offer to reschedule the booking. Where performance is rendered impossible for an extended period, the Company may cancel the affected Services without liability.

16. Privacy and Data Protection

The Company collects and processes personal data in order to manage bookings, deliver Services, and handle payments and communications. The Company will handle such data in line with applicable data protection laws in the United Kingdom, using it only for legitimate business purposes and taking reasonable measures to keep it secure.

The Client has certain rights in relation to their personal data, including the right to access and, where appropriate, correct the information held about them, subject to legal limitations.

17. Changes to These Terms

The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published on the Company’s website or otherwise communicated to the Client. Bookings made after such changes are implemented will be subject to the updated Terms and Conditions.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the provision of the Services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the validity and enforceability of the remaining provisions shall not be affected.

20. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior discussions, correspondence, or understandings. No variation of these Terms and Conditions shall be effective unless made in writing and accepted by the Company.