Maida Vale Cleaner Privacy Policy

This Privacy Policy explains how Maida Vale Cleaner collects, uses, stores and protects personal data relating to customers and prospective customers located in the Maida Vale area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation and related data protection laws. By using our services or communicating with us, you acknowledge that you have read this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Maida Vale Cleaner customers, prospective customers and website visitors based in the Maida Vale area who contact us, request a quote, make a booking, receive cleaning services, or otherwise interact with us in relation to our services.

Types of Data We Collect

We may collect and process the following categories of personal data:

Identification and contact details, such as name, home address, service address, and general location in the Maida Vale area. Booking and service information, such as dates and times of appointments, type and frequency of cleaning, access instructions where necessary, and notes relevant to the performance of the service. Communication data, including enquiries, complaints, feedback and any correspondence you send us by post, online forms, or other channels. Billing and payment information, such as invoice details and records of payments made to us. Technical and usage data, such as basic information about how you use our website or online tools, including pages accessed, time and date of visits, and general device or browser information where this is collected.

We do not intentionally collect special categories of personal data, such as information about health, unless this is provided voluntarily by you where directly relevant to the performance of our service, for example to accommodate particular needs.

How We Collect Personal Data

We may collect personal data directly from you when you contact us to request information, a quotation or a booking. This can include when you speak to us in person, over the phone, or via online enquiry forms. We also collect data when you confirm or amend bookings, provide instructions about the property to be cleaned, or give us feedback following a service.

In some cases, we receive information about you from third parties, for example where a landlord, letting agent or another person books a service on your behalf and provides your contact details or address for the purposes of delivering that service.

Lawful Bases for Processing

We rely on the following lawful bases to process personal data under the UK GDPR:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, such as taking bookings, providing cleaning services, managing payments and communicating with you about your service. Legitimate interests: We may process personal data for our legitimate business interests, provided these are not overridden by your rights. This includes scheduling work efficiently, improving our services, preventing non-payment or misuse, and keeping basic records for business administration and fraud prevention. Legal obligations: We process certain personal data where required to comply with legal obligations, including tax, accounting and regulatory requirements. Consent: In limited circumstances, we may rely on consent, for example for certain types of marketing. Where we rely on consent, you have the right to withdraw it at any time.

Purposes for Which We Use Personal Data

We use your personal data to handle enquiries and provide quotations for cleaning services, to arrange, manage and deliver cleaning services at the agreed address, and to communicate with you about your bookings, including confirmations, reminders, changes and cancellations.

We also use your data to issue invoices, process payments and maintain financial records, to respond to complaints or disputes, and to handle insurance or liability matters where required. Where permitted, we may use your information to inform you of relevant updates to our services or terms. We may also use aggregated or anonymised data for internal reporting and business planning, which does not identify individuals.

Data Sharing and Processors

We do not sell your personal data. However, we may share personal data with third parties who act as data processors on our behalf. These processors are engaged under written contracts that require them to process personal data only in accordance with our instructions and to protect it appropriately.

Typical processors include service scheduling or booking platforms used to manage appointments and customer information, payment processing providers that handle card or electronic payments in a secure manner, secure cloud or email service providers that store communications and business documents, and professional advisers such as accountants where necessary for lawful business purposes.

In limited circumstances, we may need to share personal data with insurers, legal advisers or law enforcement where required for the establishment, exercise or defence of legal claims or to comply with a legal obligation.

International Transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before transferring personal data. This may include the use of standard contractual clauses or other lawful transfer mechanisms recognised under data protection law.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, and in line with applicable legal and regulatory obligations.

Customer and booking records are generally kept for as long as you are an active customer and for a reasonable period afterwards to handle queries, disputes or follow-up services. We typically retain relevant financial and transaction records for the period required by tax and accounting laws. Communication data is kept for as long as needed to manage your relationship with us and to demonstrate how we handled any complaints or issues.

When personal data is no longer required, we take steps to securely delete or anonymise it.

Security of Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to personnel and contractors who need it for legitimate business purposes, using secure systems for storing data where possible, and requiring our processors to maintain suitable security standards. However, no system can be completely secure and we cannot guarantee absolute security of data transmitted to us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions.

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data. Right to rectification: You can ask us to correct inaccurate or incomplete personal data. Right to erasure: You can request that we delete your personal data where there is no longer a valid reason for us to keep it, or where you have successfully objected to our processing. Right to restriction: You can ask us to limit the way we use your personal data in certain circumstances. Right to object: You can object to our processing of your personal data where we are relying on legitimate interests, including any direct marketing. Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine readable format and to transmit it to another controller.

If you wish to exercise any of these rights, you can contact us using the details provided on our usual correspondence channels. We may need to verify your identity before responding. There is normally no fee for exercising your rights, although we may charge a reasonable fee where requests are manifestly unfounded or excessive.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, you should contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The updated version will be effective as soon as it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.